Privacy PolicLast updated: 26 October 2026

1. Introduction

Modernus Living respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or enquire about our products and services.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this Privacy Policy carefully to understand how we handle your information.

2. Who We Are

Modernus Living provides aluminium structures for residential and commercial properties, including verandas, glass rooms, canopies and carports.

For the purposes of applicable data protection legislation, the data controller is:

• Business name: Modernus Living

• Registered address:  Unit 3, Willesborough Industrial Estate Ashford, Kent. TN24 0TD

• Email: info@modernus.co.uk

• Telephone: 0800 193 9323

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the details above.

3. Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with our website and business.

When you contact us or submit a project enquiry, we may collect your name, email address, telephone number, project details, property location and any other information you choose to include in your message.

We may retain correspondence, quotations, project requirements and other information necessary to respond to your enquiry, manage our relationship with you or provide our services.

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited and interactions with the website. The information collected depends on the website settings, cookies and technologies in use.

We do not intentionally request sensitive personal information through our standard enquiry forms.

4. How We Use Your Personal Information

We may use your personal information to:

• Respond to enquiries and requests for information.

• Discuss your project requirements and prepare quotations.

• Arrange site surveys, consultations, deliveries and installations where applicable.

• Communicate with you about a quotation, project or existing order.

• Manage our business records and fulfil contractual obligations.

• Maintain, protect and improve our website and services.

• Understand website usage and measure marketing performance where relevant technologies are used and permitted.

• Comply with applicable legal and regulatory requirements.

• Protect our legitimate business interests and address disputes where necessary.

We only use personal information where we have an appropriate legal basis for doing so.

5. Lawful Bases for Processing

Depending on the circumstances, we may process your personal data on one or more of the following legal bases:

Taking steps before entering into a contract or performing a contract

We may process your information to respond to your request, prepare a quotation, discuss project requirements or fulfil an agreement with you.

Legitimate interests

We may process personal data where necessary for our legitimate business interests, such as managing enquiries, maintaining business records, improving our services and protecting our business. We consider your rights and interests when relying on this basis.

Legal obligations

We may process or retain information where required to comply with applicable laws and regulations.

Consent

Where consent is required, such as for certain non-essential cookies or electronic marketing activities, we will seek your consent before carrying out the relevant processing. You may withdraw consent at any time, where applicable.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and, where applicable, measure advertising performance.

Cookies may include:

• Essential cookies: Necessary for the website to function securely and correctly.

• Functional cookies: Used to remember preferences or improve website functionality.

• Analytics cookies: Used to understand how visitors interact with the website.

• Advertising cookies: Used, where applicable, to measure advertising performance or support targeted advertising.

Non-essential cookies and similar technologies will only be used where the required consent has been obtained. You can manage your preferences through the cookie consent tool available on our website, where provided.

You may also be able to control cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.

The specific cookies and technologies used depend on our current website configuration. Please refer to our cookie settings or cookie notice for further details.

7. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share personal data with trusted service providers where necessary to operate our website, manage enquiries or provide our services. Depending on the services in use, these may include:

• Website hosting and website management providers, including Wix.

• Business email and communication providers.

• IT, security and technical support providers.

• Analytics and advertising providers, where these tools are used.

• Professional advisers, insurers or other service providers where necessary.

• Public authorities, regulators or law enforcement agencies where disclosure is required by law.

We only share information where there is an appropriate reason and legal basis to do so. Service providers may process information on our behalf under applicable contractual and data protection requirements.

8. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection legislation. Depending on the circumstances, this may include relying on an adequacy decision or implementing appropriate safeguards, such as approved contractual clauses.

Further information about specific international transfers may be available upon request.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects, maintaining business records and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, applicable legal requirements and whether a dispute or other matter requires the information to be retained.

When personal information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to any applicable legal retention requirements.

10. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to those who need it for legitimate business purposes. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Under applicable data protection legislation, you may have the right to:

• Access the personal data we hold about you.

• Rectify inaccurate or incomplete personal data.

• Erase your personal data in certain circumstances.

• Restrict the processing of your personal data in certain circumstances.

• Object to processing based on legitimate interests or to direct marketing.

• Data portability, where the legal requirements for this right are met.

• Withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the contact details in this Privacy Policy. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

12. Marketing Communications

We may contact you about an existing enquiry, quotation or project where the communication is relevant to your request or our business relationship.

If we send direct marketing communications, we will comply with applicable privacy and electronic communications laws. Where consent is required, we will obtain it before sending marketing messages.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

13. Third-Party Websites

Our website may contain links to third-party websites or services. If you follow these links, their own privacy policies and terms will apply.

We are not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our website and services are intended for adults seeking information about residential or commercial structures. We do not knowingly collect personal information directly from children for marketing purposes.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or data handling practices.

Any updates will be published on this page, together with the revised date. We encourage you to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us:
Telephone: 0800 193 9323
Email: info@modernus.co.uk